Today's North America Hotel News Today's North America Hotel News from Hotel News Resource en-us Hotel News Resource How To Register Your Front Desk Staff To Become 'Certified in the Heart of Hospitality' In the era of online reviews and social media, guest experiences at the front desk impact the financial success of your hotel. First impressions formulated at check-in bias guests' overall opinions, whether for better or for worse. Fri, 24 May 2019 12:56:30 EST Allegiant Names Paul Berry Vice President Of Hotel Operations Paul Berry, a veteran hotelier who has managed several of the world's premier luxury resorts, has been appointed vice president of hotel operations for Sunseeker Resorts, a division of Allegiant Travel Company (NASDAQ: ALGT). Thu, 23 May 2019 13:47:56 EST Study Reveals Gig Economy is Thriving in Hotel Industry New study reveals gig economy is alive and thriving in the hospitality industry with nearly 76% of hotels using contractors for senior hires Thu, 23 May 2019 13:11:46 EST Travel 2.0 Takes Flight - CMO By Adobe Today it’s clear we’ve entered the era of Travel Tech 2.0: Websites and apps let travelers book flights and hotel rooms at the click of a mouse, board airplanes and check in at hotels electronically, open doors to hotel rooms using digital keys, access car- and bike-sharing services, and more. Meanwhile, radical advances in artificial intelligence and analytics have changed the face of marketing and customer relationships. Thu, 23 May 2019 12:33:49 EST New AHLEI Textbook Provides Latest in Advanced Food Safety Management Concepts The American Hotel & Lodging Educational Institute (AHLEI) has published a new edition of its food safety textbook, Food Safety and Quality Management, Third Edition, by Ronald F. Cichy and JaeMin Cha fromThe School of Hospitality Business, Michigan State University. Thu, 23 May 2019 12:14:28 EST